Mews Systems is seeking a dynamic Customer Care Specialist to join our growing team in Prague. Our ideal candidate will be ambitious, tenacious and passionate about changing the hospitality industry through innovative technologies. Our goal is to radically change the interaction between guests and hotels; if this sounds exciting to you, we should talk!

Your Mission:

  • Support to hotel/hostel partners on technical issues via email and phone to established targets for quality
  • Customers submit support queries via our support desk (e-mail/phone), we have to ensure quick, efficient and positive responses
  • Develop an in-depth understanding of Mews’ solutions, being an ambassador of innovation to our hotel/hostel clients, ensuring they get the most out of the product
  • Consult hotels pro-actively on ways to improve usage of the Mews system, by analyzing the performance of clients
  • Become familiar with all integrated partner solutions that Mews connects with, and ensure that we match up the best-connected solutions for the different types of clients
  • Build new hotels/hostels directly in the Mews platform based on specification provided by the sales and on-boarding team
  • Build relationships with Mews-resellers, ensuring they have all the information and tools in order to provide strong first-level support to their clients
  • Create action plans and assist the hotel-trainers in the on-boarding of new properties
  • Monitor taken action and keep hotel on track of agreed on-boarding plan
  • Coordinate/facilitate ad-hoc (online) training sessions (e.g. Import file) during the on-boarding process
  • Ensure correctness of all client documentation
  • Build and retain a rapport with appointed “Mews person” at the property
  • Total Account Management to develop and grow the relationship with clients

Your Skills:

  • Ability to work in a fast-paced company, ready to work on your own or as part of a team
  • Highly structured and organized
  • Ability to take feedback, learn quickly and adapt to new situations
  • A driver of new ideas and suggestions in order to move the company forward
  • Not afraid to challenge the status quo
  • Out-going, social, ready to communicate with employees, customers, and partners across different countries and different organizational levels
  • A genuine interest in new technologies that bring innovation in hospitality

Your Qualifications:

  • Experience in the Customer Support Department
  • Native or fluent in English and Greek/French/German
  • Other languages a plus
  • Good knowledge of Microsoft Word/Excel/PowerPoint
  • Higher Education preferably in Hotel Management / IT / Travel Business