Join us NOW and be part of the great hospitality REVOLUTION!

Our ideal candidate is a smart, articulate individual who loves taking care of our clients. Preferably you will have gained experience in the hotel, travel and/or electronic distribution industry and you are able to exceed our customer expectations.

What should you be like?

  • Ability to work in a fast-paced company, ready to work on your own or as part of a team
  • Highly structured and organized
  • Ability to take feedback, learn quickly and adapt to new situations
  • A driver of new ideas and suggestions in order to move the company forward
  • Not afraid to challenge the status quo
  • Outgoing, social, ready to communicate with employees, customers, and partners across different countries and different organizational levels
  • A genuine interest in new technologies that bring innovation to hospitality

    What should you have?

    • Experience in the Customer Support or Sales Department
    • Fluent proficiency & comprehension in Dutch and English. Other languages would be an advantage
    • Manage and monitor the activity of assigned clients
    • Good knowledge of Microsoft Word/Excel/PowerPoint
    • Higher Education preferably in Hotel Management/IT/ Travel Business

    What will you do?

    • We are looking for someone who can help us support existing clients and independently audit post-onboarding setup, contact assigned clients on a monthly basis via questionnaires and follow up on feedback accordingly.
    • The role will evolve as the company grows, but the main focus will be to:
    • Monthly performance evaluation of top accounts. The primary focus will be given to sales driving KPI’s e.g. Mews Distributor (Booking Engine review based on Google Analytics & website implementation), Mews Merchant (maximize revenue opportunities)
    • Building strong rapport with CEO’s and Managing Directors of the assigned accounts
    • Creating mutual development plan with followed execution in agreed upon timeline
    • Monthly call with the stakeholders
    • Overview of operations reports (Reservations report, Guest Ledger, etc.), ensure that property has required knowledge for effective day-to-day operations
    • Performance tracking right from the “live” date
    • Retention of existing clients / Dealing with escalated complaints
    • Technical support during meetings with the prospects
    • Assistance in reaching company revenue targets
    • Upselling of Mews products (Mews Distributor, Mews Merchant) and other partner integrations that were missed upon initial sale